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Frequently Asked
Questions
How do I
Book?
Once you have confirmed you want to the book
the vehicle a min deposit of $100 is required for cars, and $200
required for speciality vehicles, 7-8 seaters, 4WD's, AWD's, and
Campervans. This can be paid on Credit Card or Debit Visa Card. We
can then send you a email confirmation with all your booking
details and collection information.
Are all your fleet new and fully
maintained?
All our fleet vehicles are fully maintained
and are no older than 3 years with full service records and RWC. We
are constantly upgrading our fleet and have a good supply of brand
new vehicles at all times.
Do you offer Roadside
Assist?
Yes we can arrange 24hr roadside assist with
our vehicles.
Do you offer unlimited
kilometers?
Yes we offer unlimited kilometer rates
within Victoria and interstate. We also have reduced rates for
100klm's and 200klm's free per day.
Are there any Hidden
Fees?
There are no hidden fees in every quote we
give. There are options on reduction waivers if you choose. The
quoted price is the price.
Are your vehicles allowed to travel
interstate?
Yes, we offer interstate rates for
interstate travel to SA, NSW, ACT, TAS, QLD. One way rentals (min
5-7 day rentals) are available to Mildura, Adelaide, Sydney, &
Brisbane.
Can we pay by Debit Visa
Card?
Yes, a Pre Authorisation is required for
Debit Visa Payment for drivers 21yrs -24yrs. A 5% surcharge also
applies.
Do you offer special Travel Club and Travel
Agents Discounts?
Yes we can accomodate most Travel Clubs and
Travel Agents with a 10% discount.
Is your Airport Service
Reliable?
We have 10 years experience with providing a
Melbourne Airport Car Rental Service. We guarantee 100% reliability
and speed of service 24 hours a day for pre-booked rentals. Once
your booking has been confirmed we send you an email confirmation
to bring with you which has all your airport collection information
carefully explained. Complimentry Road Directories, with CityLink
& Eastlink Tollways Information are placed in every vehicle we
rent from the airport. We can provide better written travel
information about lots of area's in Victoria you may want to visit
and can suggest some you haven't thought of. GPS's are also
available.
Are the Toll Roads in Melbourne Difficult to
Understand?
We provide full information in every rental
we rent. There are also Icons for both Toll Road Companies on the
Home page of this site. Just click on them and work out your travel
route and cost.
Do you offer Single Vehicle Accident
Cover?
Yes we have reduction waiver options to
reduce the standard liability of $2750 to $0 liability ($27 per day
for 35 years plus drivers only) or a $550 liability which also
covers Single Vehicle Accidents. There is no cover for negligent
driving or violation of traffic laws. Renters travelling to the ski
fields have a standard liability of $2750 (25 yrs +) or $3300
(21-24yrs) liability above the snowline, this is not reduceable for
under 25 years drivers. $0 liability for SVA is not available above
the snowline.
What is your Cancellation
Policy?
For all Melbourne Airport
bookings a
cancellation fee of $50 applies to cancelled bookings within 7 days
of the collection date. Gisborne & City Bookings also have a
cancellation fee of $50 applying to all bookings cancelled within 7
days of the collection date. If
cancelled longer than 7 days from the collection date no
cancellation fee's apply. You can also defer your booking for up to
3 months if you have a change of schedule within 7 days from the
collection date. MRCR Members have no fee's applying to any
cancelled bookings.
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